Refund Policy

Effective Date: January 28, 2025

1. Introduction

At bathaocalls.com, we strive to provide a seamless and satisfactory experience for all our users. This Refund Policy outlines the conditions under which refunds may or may not be issued for transactions made on our platform.

2. No Refund Policy

All purchases made on our platform, including top-ups for wallet coins, are final and non-refundable. Users are advised to review their transactions carefully before completing any payment.

3. Exceptions to the No Refund Policy

• If there is a proven technical error on our platform that caused an incorrect transaction.
• Duplicate transactions caused by a system error. In such cases, users must report the issue within 7 days of the transaction.

4. Refund Request Process

• To request a refund, users must contact our support team at hello@bathaocalls.com with the following details:
  • Transaction ID
  • Date and time of the transaction
  • Reason for the refund request
• Refund requests will be reviewed and processed within 7-10 business days.

5. Refund Method

Approved refunds will be credited back to the original payment method used during the transaction. If this is not possible, alternative arrangements will be discussed with the user.

6. Disputes

• In case of disputes regarding transactions, users are encouraged to contact us directly for resolution.
• We reserve the right to make the final decision on all refund requests.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us:

8. Updates to This Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of the platform signifies your acceptance of the updated policy.